Faq
Frequently Asked Questions
What payment methods do you accept?
We accept all major credit cards such as MasterCard, Visa, American Express, Discover, as well as PayPal.
In what currency are your store prices displayed?
The prices in our store are displayed in US Dollars (USD).
Do you have physical stores or only an online shop?
Currently, we do not have physical stores and sell exclusively online.
Do you ship internationally?
Yes, we ship to almost every country in the world.
International orders may be subject to import taxes, duties, and customs fees applied once your shipment reaches the destination country. We cannot estimate these specific fees. For more information on your country's customs policies, please contact your local customs office. The recipient of the package is responsible for all customs fees, taxes, and duties. Your local carrier can provide details on payment methods for any duties, taxes, or additional fees collected upon delivery.
Do I need to sign for the delivery?
It is not necessary to sign for the delivery.
Where do the products you ship come from?
We ship from our warehouses located in the United States, the United Kingdom, Singapore, or China. We work directly with trusted suppliers worldwide, allowing us to offer quality products at competitive prices.
We inspect every item and even visit factories to ensure the best quality and sustainable practices.
How long does it take to ship my product?
Shipping of your product usually takes 2 to 3 business days.
What is the estimated delivery time (ETA)?
Depending on your location, delivery may take between 7 and 30 days. We will provide you with a tracking number as soon as the product is shipped.
How can I return or exchange my item?
We are confident in the quality of our products and offer a risk-free 30-day money-back guarantee (excluding return shipping fees).
If, for any reason, you are not satisfied with your product, simply send it back to us, and we will refund or exchange your item (your choice) within 30 days, no questions asked.
Please contact us via email at (email address) first, and we will provide you with the appropriate return address.
âš Please note that return/exchange shipping fees are your responsibility. We do not provide a shipping label for returns.
âš Also, any return sent to us without prior contact with our customer service will not be accepted.
Where can I find my order confirmation?
The order confirmation email is sent to your email address within 24 hours of payment. Be sure to check your spam or junk folder, as it might be there.
What if I want to cancel my order?
Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message through our "Contact Us" page.
What if I still need help?
We are here to assist you. Feel free to send us a message through our "Contact Us